Returns & Exchanges

At Faber-Castell, we take pride in the quality of our art supplies and stationery. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the unused products in their original Faber-Castell packaging to ensure they are protected during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing